Challenge
Nine rooms with nine different setups meant every meeting started with a support call.
Solution
One standard stack across all rooms — PTZ camera, ceiling mics, DSP and a single touch panel layout.
Rooms had been fitted piecemeal over six years. Every space had a different display, a different microphone approach and a different way to start a call.
We prototyped one room end to end, agreed the standard with IT and facilities, then rolled the identical stack into the remaining eight. Every panel shows the same three buttons.
Support tickets dropped by three quarters in the first quarter after handover, and room utilisation reporting is now available to facilities for the first time.
“Meetings start on time now. That was the whole point.”